FAQ
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Q: What are your payment options?
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A. We take payment using the following options:
- "Payment Gateway"
- Credit/debit card including Mastercard, Visa and American Express
- Cheque (cleared funds before dispatch of order)
- Cash (Self collect)
- Fund Transfer (local bank)
Bank: Public Bank
Bank Account: 3178015609
Account Name: My Tint & Auto Care Sdn. Bhd.
After you made the payment, please send us the receipt & payment details of:
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Bank Name:
Banking Date:
Banking Time:
Banking Reference No:
Total amount you have paid:
Your Order No:
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You may scan and email us the above info at info@fipaigroup.com or Call us at +6016-722 2278 (Mr Ang)
*Note: Your purchased products will not be delivered until we have this confirmation.
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Q: What is the law regarding tinting of motor vehicles in Malaysia?
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A. According to the JPJ, the regulations require a minimum of 70% Visible Light Transmission (VLT) for the front windscreen and a minimum of 50% for the sides and rear windscreen. However, the new regulation that will be implemented from May 1, 2015 states that the rear windscreen and rear passenger windows’ to have 30% VLT.
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| A. VLT is Visible Light Transmission. VLT is the amount of visible light that passes directly through filmed glass. The darker the tint, the lower the visible light transmitted.
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| A. Total Solar Energy Rejected (TSER) is the percentage of the total solar energy that is rejected. TSER includes visible light, infrared radiation and ultraviolet energy. The higher the percentage, the higher the percentage of solar energy deflected. Most tinting shops use Infra Red Rejection (IRR) as a guide to the level of heat rejection. However, IRR only covers a fraction of TSER. Internationally, TSER is used as a guide as it is a more accurate way of measuring heat rejection.
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Q: What is Ultraviolet (UV) Rejection?
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| A. Ultraviolet Rejection is the percentage of ultraviolet energy deflected away from the window film. Ultraviolet rays can cause upholstery and furnishings to fade. It can also cause skin damage and skin cancer.
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Q: Security/Safety Films – Basics
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| A. The performance of Security/Safety films rely solely on the thickness of the film. Thicker films will endure a higher breaking point, i.e. absorbing higher impact forces in terms of LB/inch² (pound per square inch), making harder it to penetrate the window. Thickness of Security/Safety films are measured in terms of “Mil” (1 Mil = 25 Microns = 0.025 Millimeter). LLumar leads the market in this segment, providing Security/Safety films ranging from the lower end of 4Mil to the highest of 15Mil.
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Q: Why should I choose LLumar?
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| A. LLumar has a history of over 50 years of R&D and technology. When you choose LLumar, you’re not just choosing a window film, you’re choosing a premium product with superior performance plus the service provided and the factory backed warranty, which lasts for 5-7 years.
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Q: Do LLumar films comply with JPJ regulations?
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| A. In short, yes. All LLumar Automotive films are carefully selected to comply with current JPJ regulations. (Minimum VLT of 50% for sides and rear, and 70% for front windscreen).
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Q: Is there anything I have to look out for after installation?
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| A. After installation, it is advisable to keep your windows closed for a minimum of 48 hours. There might be watermarks present, which will disappear in a couple of days. If you should decide to remove the tint, there will be no permanent stains on the glass. Any leftover adhesive can be easily removed with cleaning agents.
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Q: What does the warranty cover?
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| A. Warranty for all tints covers bubbles, peeling, oxidisation, discolorization and cracking. Depending on the tint, the warranty period can range from 3-10 years.
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